AS CURATORS, HOSTS, LEADERS AND PROTECTORS,
PASTEL GOTH MODERATORS WORK TOGETHER AS A TEAM TO KEEP OUR COMMUNITY SAFE & BEAUTIFUL
WHAT IT MEANS TO BE A MOD
The PG Mod Team is an elite team of highly skilled & trained individuals who selflessly volunteer their time & energy to keep our community safe & beautiful.
1) COMMUNICATION. Clear, effective, mindful & compassionate communication is one of the most important skills a mod needs.
2) OBJECTIVELY APPLYING RULES. Mods must always respond to members according to the rules, not according to how they feel, how they feel about the member, or the way they personally would respond. Mods must be able to put their personal perspective aside and apply the guidelines impartially to every member.
3) NOT TAKING THINGS PERSONALLY. Mods may face topics they are sensitive about, or members that are upset and verbally violent. Being able to address a difficult situation without getting defensive while remaining empathetic and compassionate is difficult but necessary.
4) INVESTIGATING. Whether it is looking into a member's posting history, or figuring out which member started a certain argument, a good mod must know when investigating a situation will help resolve a matter more efficiently, and how to maneuver through Facebook Mod Tools in order to do so.
5) CONFLICT MANAGEMENT. Skills such as active listening, de-escalating, using "I" statements, and impartial mediation are helpful in many situations, with members and within the mod team.
6) CRITICAL THINKING. It is crucial to use critical thinking skills when engaging in any mod task. Whether it is predicting member behaviour as you approve posts, or considering the phrasing and connotations of a reported comment, asking questions and facing problems with never-assume-always-learning attitude is vital.
7) SELF-ACCOUNTABILITY. Admin supervise the Mod Team's activity regularly, but do not check every single action. We trust our mods to maintain their integrity and complete their mod tasks correctly without micromanaging them.
8) TEAMWORK. Moderators do not work on their own, they act as a team. Checking in with other mods before making big decisions, asking another mod to take over when you feel triggered by something, encouraging a mod who is having a bad day, and sharing amazing member experiences in chat are examples of team-oriented actions.
9) SELF-AWARENESS. Experience in being mindful of yourself is crucial to being a mod. Have you been triggered by a certain post or comment and need to let another mod handle it? Are you stressed out and need time off? Are you unsure of an action and want a second opinion? Checking in with yourself regularly and recognizing when thoughts or emotions need attention is part of making the best decision possible, especially in difficult situations.
10) UNDERSTANDING NON-JUDGEMENT. Understanding that your definition of what is right or wrong may not be the same as someone else's is crucial to being a mod. Pastel Goth is a global community, with members all over the world--different languages, religions, worldviews, definitions, cultures, subcultures, symbols, and values all come into play within our community, and this requires an open mind, and a willingness to see beyond your own perceptions and perspective.
11) CALMLY FACING UNFILTERED HUMANITY. Moderating is not a safe role for those easily triggered by difficult topics. It is a Mod's task to filter through inappropriate member content. On any given day Mods may face anything from a political argument to a member at risk for suicide. Mods must be prepared to calmly manage the worst situations at a moment's notice.
12) DIPLOMACY. Gently negotiating member conflict, navigating difficult situations with a positive attitude, and remaining confident that problems can be solved in a peaceful way so that everyone feels valued, heard and satisfied are all part of Social Leadership, or, the art of Diplomacy.
13) CURATING. Mods manage group content, approving appropriate posts, and declining posts with feedback where necessary. Filtering spam, asking for rephrasing or adding artist credit, and deciding which memes add to wholesome vibe of the community are all part of curating.
14) HOSTING. One of the most fun tasks mods take on is hosting! Making members feel genuinely welcome, answering questions, encouraging shy or hesitant posters, and creating engaging conversations is an important part of being a mod. Mods do not just correct & supervise member behaviour, they lead by example, creatively engaging in the community in positive ways!
As a mod, you are a leader in our community, and you set the example for all of our members. You must uphold our values at all times.
SMALL BIZ SUPPORT
MOD TRAINING: READ ME
Being a Mod is a lot of fun, but it is also hard work, and requires very specific skills. It is not for everyone. Before applying to be a Mod, please make sure to reread our Community Guidelines, and read through the "What It Means to Be a Mod" section on this page. Be sure you understand what kind of content you will working with, the rules you will be enforcing, and the skills required to be effective.
TIME COMMITMENT: Mod Training takes an entire week, 2-3 hours per day. Different Time Zones are not a problem. Delays for 1-2 days can be accommodated. Any more than that will probably require rescheduling.
PLATFORMS: Mod Training takes place through a secret Facebook Group, and a group chat on FB Messenger with other trainees. It includes several tests, which are taken through Google forms.
APPLICANTS: All Mod applicants must be PG members in good standing. We do not discriminate or choose Mods based on age, aesthetic, race, gender, or any other factor. Your skills & your own desire to join the team are the only measurement.
APPLICATION PROCESS: If you responded to our FB post by adding your name to the list, you will be guided to this page. Fill out the form below, and you will be emailed back with further instructions!
TRAINING PROCESS: Training includes getting to know the other mod trainees, studying the Community Guidelines, answering practice test questions in chat, learning FB mod tools, practicing mod skills, taking tests on mod skills, and practicing mod tasks live, in group. Asking the Admin & Senior Mods questions is also an important part of training.
The Mod Guidebook is used for training & refreshing. The Guidebook explains everything from Facebook Mod Tools, to the 3-step Mod Action Plan. It gets updated regularly as our community evolves. The Guidebook is available as a PDF you can download, or just keep the webpage in mind, pastelgoth.org/guide.
Mods have a direct influence on both our community as a whole and individual members. Their tasks are not easy, and our standards for Mod behaviour are very high (higher than most professional settings). Because of this, we take the role of Moderator very seriously. Our Mods are held in high regard, and we pay close attention to their welfare and wellbeing. We have several policies regarding health, safety, accountability, and our team environment.
1) RESPECT OF MEMBERS.
The way Mods speaks to members in public is the same way we speak in Member Feedback, and to each other in the Mod Chat--with respect, compassion, and kindness. No matter how poorly a member has behaved, we do not compromise these standards.
2) UNITY OF THE MOD TEAM.
The Mod Team faces all PG challenges by working together. The Mod Chat is focused on the welfare of our members, the health of the community, and new, exciting ideas! Mods also help each other through difficult situations & encourage each other through personal challenges. Disagreements happen, but must be dealt with respectfully and appropriately. Mods always support one another.
3) QUALITY OVER QUANTITY.
Moderating effectively requires the OPPOSITE of Capitalist values. We put quality over quantity always. We do not want mods active when they are tired, upset, stressed, sick, or even just feeling rushed. It doesn't matter how many posts are waiting. PG members deserve mods at their best, and mods deserve a break when they need it. This is not optional.
4) RESPECT OF BOUNDARIES.
Everyone has a right to personal space. Moderators do not DM members, and members are not allowed to DM any member of the mod team regarding Pastel Goth. This is a matter of both respect and safety. Mods communicate with members privately through feedback only.
5) COMMUNICATION WITH ADMIN.
Moderators are expected to communicate regarding all group issues in chat, read all weekly Mod Updates posted in the Mod Group, and inform Admin of any changes in schedule or emergencies that arise.
6) TIME OFF IS REQUIRED.
Moderating is a complex job that requires a massive amount of mental, emotional and social energy. Burnout can happen easily, and every Mod is required to take regular time off for their health. You can also schedule time off for family emergencies, holidays, etc. Warning signs that you need time off:
+ You're not enjoying moderating anymore.
+ You feel pressured or annoyed by group & mod chat notifications.
+ You feel short tempered and find it hard to give compassionate feedback.
+ Your work, school, or home life is suffering because of mod work.
+ You feel like moderating is negatively effecting your mental health.
We do our best to create and provide benefits for our Mod Team. Right now there are several that come with the job, and there are definitely more on the way! ;)
1) Being a Mod means that you are part of a team-a team that will respect your voice, value your work, appreciate your perspective, and support your choices. Being surrounded by compassionate people that care about you is an amazing experience.
2) Mods can approve their own group posts at any time.
3) Mods can, at any time, request a letter of recommendation or Official Statement outlining their volunteer role and skills for use in job applications, your resume, CV, or other volunteer applications.
4) As a Mod, you will learn about leadership, diplomacy, communication, and community management.
5) Mods have a vast amount of creative power in the community: host a theme day, plan a fundraiser, write a blog article, etc. Mod ideas are welcome at any time as we develop fun new ways to engage the community!
THE MOD OATH
I promise to always moderate with integrity,
to always step back if I lose objectivity,
and to always do my best, as I mindfully care
for myself, my team, and my community.